Collapse
 

Ordered before 16:00? Same day shipping!

Our large stock makes it possible to ship orders quickly. If a product is not in stock, we are always able to offer a suitable solution so that, in consultation with the customer, the order will be delivered on time.

 

Everything available in own stock from our 5000 m2 warehouse

Our head office is located in the Netherlands, nearby the German border. This spacious building consists of two office floors and a warehouse of over 5000 m2. This is one of the reasons why we guarantee a minimum stock of 1000 racks!

 

Professional advice

You can reach us on weekdays by phone and chat from 8:00 to 17:00. We answer all your questions and provide you with professional advice. We can also be reached by e-mail.

 

Send with whitelabel

It is possible to include a custom-made shipping note to your shipment. All you have to do, is to send us an e-mail with your company logo and we will make sure that your shipments are sent with transparent tape and a shipping note with your logo.

Collapse Advantages
  • ✔ Ordered before 16:00? Same day shipping!
  • Available from stock from our 5000m2 warehouse
  • ✔ Professional advice
  • ✔ Send with whitelabel

How can I place an order?

You can easily place an online order at Serverrack24.com. 

  

  • Click on 'Add to cart' for the desired item.  
  • Click on 'Proceed to Checkout' when you have placed all items in your shopping cart. Or click on 'Continue shopping' if you want to order more items.  
  • Insert your details or log in with your user account.  
  • Check all entries such as billing address, delivery address, payment method and the contents of your shopping cart.  
  • If everything is correct, click on 'Place order'.  
  • You will now proceed in a secure payment environment for the selected payment method. 
  • With fulfilling the payment your order is definite. 

  

You will then receive an order confirmation by e-mail. In case you did not receive a confirmation email, please check your SPAM folder. If there is no confirmation either, please contact our customer service.  

Can I order by telephone?

Unfortunately, this is not possible, as errors can quickly occur.  

 

Cannot place your order online? Please contact our customer service so we can assist you with your online order.   \

Do I need a user account to order?

No, this is not mandatory.  

However, if you order from us frequently, a user account is handy as your details, such as name, billing and delivery address, are saved in your user account. A user account also allows you to track the status of your order(s).   

  

How do I create a user account?

 You can easily create a user account online.   

  

Create a user account

 

In the first step of your registration, you enter your name, e-mail address and a password of your choice. When you log in again afterwards, you can add any company details and addresses.   

Can I get a discount?

We have a partner programme for our registered business customers. If you participate in our programme, you will receive a standard discount depending on the turnover. In addition, for large projects we might grant an extra project discount.   

  

Want to know what discount we can offer you? Then please contact our customer service.   

Is there also a shop where I can buy the products?

No, we do not have physical shops. We sell our products exclusively through our webshops.    

  

However, it is possible to pick up orders by appointment from our warehouse in Almelo, in the Netherlands, near the German border. Our warehouse is open on weekdays from 08:30 to 17:00. If you want to pick up your order, please contact our customer service. The pick-up address is: 

 

DSIT B.V. 

Schuilenburglaan 5a 
7604 BJ Almelo 

Please note that server racks must be transported upright standing to avoid damage!  

I have forgotten to order an item. Can it still be added to my order?

You just placed an order online. And then you notice that you have forgotten an accessory or a UTP cable.   

  

Whether we can change your order depends on how far we have processed it. If an order has not yet been processed and handed over to the carrier, we usually can add an item. Please contact us immediately if you notice that you have forgotten something.  

  

If we add an extra product to your order, you will see an open amount on the final invoice. This amount needs to be paid within 14 days of receiving the invoice. The account number can be found on the invoice.  

I have ordered the wrong item. Can I adjust it?

You have just placed an order online and received the order confirmation. You notice that you have ordered the wrong item.   

  

Whether we can change your order depends on how far we have processed it. If an order has not yet been processed and handed over to the carrier, we usually can make changes to the order. Please contact us immediately if you notice that you have ordered a wrong product. 

  

If we change your order, it may affect the total amount of your order. You either need to pay extra, or you paid too much and will get a refund. If you need to pay extra, you will see an open amount on the final invoice. This amount needs to be paid to us within 14 days of receiving the invoice. The account number can be found on the invoice. If we supply you with a cheaper product than what you originally ordered, you will see a credit amount on your final invoice. We will refund this amount to you as soon as possible. The refund will take place via the chosen payment method. 

Can my order be delivered to another address?

Yes, of course! When you place an online order, you can enter a different delivery address.   

  

Did you accidentally enter the wrong delivery address when placing your order? No need to panic! In this case, please contact our customer service directly.  

  

If the order has not yet been picked up by the carrier, we usually can stop the shipment and change the address.  

  

In case the carrier already picked up your order, we will do our best to have it delivered to the correct address. If we cannot reroute the shipment, we ask the carrier to return the shipment to our storage. For rerouting or reshipping an order there are often additional costs. These costs need to be paid by the customer.  v

What are the shipping costs?

Our products are shipped on pallets or as parcels, depending on their size. We usually can send accessories and small wall mount racks as a parcel. Large wall mount racks and server racks are shipped on a pallet.   

  

When you have placed all products in the shopping cart, the corresponding shipping costs will automatically be calculated. These costs are shown in the order overview before you proceed to the checkout.  

 

Shipping costs

   

We ship our products to almost all countries. If the shipping rate of a specific country is not included in the overview, the costs must be requested in advance. Please send an e-mail to [email protected] For calculation of the shipping costs, we need the following information: 

 

  • article number(s)  
  • quantity  
  • delivery address (street, area code, city, country)  

  

Based on this information, we will calculate the shipping costs or request them at the carrier. We will inform you about the rates by e-mail or we will send you an offer.  

Which payment methods are there?

You can complete your order by using the most common payment methods. We offer the following payment methods:   

 

iDeal 

Bancontact 

AmericanExpress 

Belfius 

Maestro 

MasterCard 
SOFORT Banking 

Visa 

Bankoverschrijving 

KBC 

PayPal 

Can I pay on account?

As business customer, registered partner or public customer you can buy on account.  

  

If you have a user account, we can grant buying on account directly in your user account. You can then place an order online and select 'on account' as payment method.   

  

If you need or want to order with a written purchase order, you can send it by e-mail to [email protected].  

  

A written purchase order will be entered manually by our customer service. You then will receive a confirmation of your order request. This request must be checked and approved by the customer.  

  

Is everything entered correctly? Then you need to approve the order. To do so, click the button in the order summary. After we have received your approval of the order, we will immediately process it, prepare everything for shipment and send the order.  

  

You will receive the invoice at the e-mail address you provided. Do you want to receive invoices at a different e-mail address, please mention this clearly on the purchase order.  

  

All invoices must be paid within 14 days! 

The payment did not work. What do I do now?

If you cancel the payment process prematurely, you can simply place a new order and choose a new payment method.   

  

If you receive a message during the payment process that something went wrong, we recommend that you first check whether the amount was actually debited. If this is not the case, simply place a new order.   

  

Has the amount already been debited from your account, and you still receive an error message? Please contact our customer service. We can check the status of your order in our system and take any necessary action.  

Are the prices inclusive or exclusive VAT? 

In our webshop, prices are always shown inclusive and exclusive VAT. In the total price, the product prices and the applicable VAT are listed separately. This is also shown on the invoice.    

How long does it take before you receive my payment?

For all payment methods, except a bank transfer, we usually receive the payment within a few minutes. Once we have received your payment, your order will be automatically processed in our system.    

 

With bank transfers, it usually takes longer for the payment to reach us. This can take anywhere from a few hours up to a working day. We do not ship orders until we have received the payment. Are you in a hurry and need the products quickly? In this case we recommend that you choose a payment method other than bank transfer.  

My final invoice has an open amount. Why is that? 

If nothing has changed in your order, the amount on the final invoice corresponds to your order confirmation.   

  

If the order is subsequently changed and a product or service is added, the total amount might be affected, and additional costs incur. These costs will be at your expense and need to be paid within 14 days of receipt of the invoice. The account number can be found on the invoice. 

  

If we adjust your order and the products supplied are cheaper than your original order, you will receive a credit note on your final invoice. We will refund this amount to you as soon as possible. The refund will take place via your chosen payment method.   

I can't find my invoice. Can I get a copy? 

We will send you all correspondence and documents by email. You may find the invoice or order confirmation in your inbox, trash or SPAM filter. You still can't find the e-mail? Please contact our customer service so we can resend you the required documents.  

I have 2 final invoices. Can this be combined into one invoice? 

 Unfortunately, this is not possible.   

  

You have received two final invoices because you have received your order in two partial deliveries. When we send a (partial) delivery, a final invoice is automatically created with all the items sent.   

  

An invoice is an official document with its own invoice number linked to a delivery. Therefore, we cannot delete or merge documents. As both invoices have the same order number, you can link them together in your accounting system.  

The invoice address is wrong. Can you change this?

Yes!   

To change the invoice address please contact our customer service. After we have changed the billing address, you will receive the corrected order confirmation or invoice by e-mail.