After you have placed an order through our webshop, all items are collected, packed and prepared for shipment. Depending on the size of the order, we send orders with different carriers.
We send parcels within the Netherlands with PostNL. Nadat de chauffeur het pakket in ons magazijn heeft opgehaald, ontvang je per e-mail een bevestiging met, indien mogelijk, een track en trace nummer van PostNL. With this number you can track your own parcel on PostNL Track & Trace.
Packages to other countries, for example Belgium or Germany, are sent by DPD.
Pallet shipments are sent by truck with our own transporters. Unfortunately no track and trace information is available for these shipments. If you would still like to receive a time indication for the delivery, please contact our office staff.
All our products are sent as a pallet or as a parcel, depending on their size. Usually, accessories and small wall cabinets are sent as a parcel. Large wall cabinets and server cabinets are sent on a pallet.
Shipping costs within the Netherlands
Parcel post: €6.95, excl. tax
Pallet shipment, first pallet: €44, excl. tax
Pallet shipment, each additional pallet: €39 excl. tax
Belgium & Germany
Parcels: €9.95 excl. tax
First pallet: €65 excl. tax
Pallet shipment, each additional pallet in the shipment: €60 excl. tax
We ship orders to almost all countries. The shipping rates are on request. Please send your request to [email protected] To calculate the shipping costs we require the following information:
- Article number(s)
- Delivery address (street, postcode, city, country)
We will calculate the shipping costs or request them from our carrier. As soon as we have an overview of the costs, we will inform you by e-mail or send you a noncommittal quotation.
Orders placed on working days before 16:00 will be shipped the same day. So usually you will have your order the very next day.
If you order several items at once, we will do our best to have them all delivered to you at the same time. In that case, the delivery time for the entire order will be the same as for the item with the longest delivery time. If the delivery is delayed because of this, we will inform you by return.
Our carriers deliver orders on weekdays between 08:00 and 17:00. For package shipments you will receive a track and trace code. You can use this to track your own package on PostNL Track & Trace.
Unfortunately no track and trace information is available for pallet shipments. If you would like to receive a time indication for the delivery, please contact our office staff.
Yes, you can! If you place an order online, you have the option of specifying a different delivery address.
Do you regularly order for the same customer? Then you can add the delivery address of your customer as an extra address to your account. The next time you order, you don't have to enter the address manually again but you can choose the correct address from your own address book in your customer account.
Did you accidentally enter a wrong delivery address when ordering? In this case, please call our office staff as soon as possible. As long as the order has not yet been picked up by our carrier, we can usually still stop the shipment and change the address.
Is the carrier already on its way with the shipment? Then we will still try to have the shipment delivered to the correct address. If this is no longer possible, we instruct the carrier to return the shipment to our warehouse. From there we will resend the shipment. Additional costs are often incurred for re-routing or resending. These costs are borne by the customer.
Yes, we understand that you do not want to reveal your supplier to your customer. When ordering online, you can indicate that the order should be sent as a blank shipment. This means that we will send the shipment without any of our logos. Normally we use tape with our logo. A blank shipment is packed with transparent tape. And the enclosed packing list will not contain our prices or name either. This service is free of charge.
Did you know that it is also possible to send your shipments with your own packing list with your company details and logo? Please contact our office staff for more information. They will explain exactly how this works.
Yes, this is certainly possible.
If we regularly send your orders directly to your customers, we can create your own packing slip with your company details and logo. Please send us your company logo as a .jpeg file and your other company details by e-mail to [email protected].
Upon receipt, we ensure that all your shipments from now on contain the personalised packing slip. The shipping packaging does not contain any of our company information and is finished with blank tape.
Yes, you can! When ordering, you can select time delivery in the check-out at an additional cost. Please indicate here the desired day and time window.
Unfortunately, this is not possible.
All our orders are delivered on working days between 08:00 and 17:00. If you are not at your address during the day, you can indicate a different delivery address during the ordering process where someone will be present to receive the shipment.
If there is someone present, but not all day, it is possible to have the order delivered with a time limit. This does involve extra costs for the customer. Would you like to request additional costs? Or would you like to discuss how we can ensure that your order is delivered to you? Then please contact our office staff.
Is there nobody present to receive the parcel from PostNL? Then the parcel will be delivered to a PostNL point nearby or it will be returned to our warehouse. You will receive an e-mail or a "no-home note" informing you where your parcel is or where you can pick it up.
Can't receive a pallet shipment? Then it goes back to our carrier's warehouse. We will then inform you of the failed delivery. Please note that a second delivery is subject to new costs which we will pass on to the customer.
In doubt as to whether you will be present to receive your shipment? Please contact our office staff immediately so that we can discuss the possibilities together beforehand.
Unfortunately we do not. For insurance reasons, our carriers only deliver to the doorstep. The pallet must be brought inside by yourself.
Yes, the carrier asks for a signature for receipt in good order. It is important that the shipment is checked on the outside for any damage before you sign the delivery receipt.
Is the shipping packaging damaged? Make a note of it on the delivery note.
Yes you can! You are welcome to visit us by appointment!
The order must be placed in advance online. When entering your details online, you can choose "Collect from DSIT" as the shipping method. Then indicate in the comments box when you want to collect the order or give our office staff a call on 074 - 852 6448. Please bring your order confirmation and proof of payment with you when collecting your order. Our warehouse is open on working days from 08:30 - 17:00. The pick-up address is:
7604 BJ Almelo
Note: Server cabinets must be transported upright to avoid damage. Please take this into account when arranging your own transport.
If the order arrives damaged we will do everything to solve this as soon as possible.
The quickest way is to fill in the online RMA-form. After receiving the form and photos of the damage, our colleagues will contact you as soon as possible to discuss how we can best solve the problem.