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Ordered before 16:00? Same day shipping!

Our large stock makes it possible to ship orders quickly. If a product is not in stock, we are always able to offer a suitable solution so that, in consultation with the customer, the order will be delivered on time.

 

Everything available in own stock from our 5000 m2 warehouse

Our head office is located in the Netherlands, nearby the German border. This spacious building consists of two office floors and a warehouse of over 5000 m2. This is one of the reasons why we guarantee a minimum stock of 1000 racks!

 

Professional advice

You can reach us on weekdays by phone and chat from 8:00 to 17:00. We answer all your questions and provide you with professional advice. We can also be reached by e-mail.

 

Send with whitelabel

It is possible to include a custom-made shipping note to your shipment. All you have to do, is to send us an e-mail with your company logo and we will make sure that your shipments are sent with transparent tape and a shipping note with your logo.

Collapse Advantages
  • ✔ Ordered before 16:00? Same day shipping!
  • Available from stock from our 5000m2 warehouse
  • ✔ Professional advice
  • ✔ Send with whitelabel

What is you return policy?

Companies have no legal right of return. However, even with business orders it may happen that you want to return or file a complaint. That is why we have set up a returns process for our business customers. We always think along with you about the possibilities of accommodating you.   

What can be returned?

You may return all unused products in their original packaging. If a product is damaged, not packed in the original packaging or shows signs of usage, DSIT may choose to only partially refund the returned product.

 

Excluded from return are:  

  • Items that have been converted or adapted on your own initiative
  • Custom made products
  • Items not purchased through DSIT B.V.   
How long is the return period?

You need to inform us within 14 days after receipt of the items about your return using the online form or select the option Apply for RMA in your account. You can easily indicate online what you want to return. 

What is an RMA?

RMA stands for Return with Authorisation. This is a step in our returns process in which we give approval for the return depending on the reason for the return. We approve an application via an online form.  

Can I try out a product at home?

You may unpack products to evaluate them. But you may not use them. Do you have doubts about the use of a product? Please contact our office staff. They will gladly inform you about the usage of our products. 

  

Can I exchange an item?

Did you order the wrong item? For a quick processing, please order the desired item and request a return for the item you want to return via the online RMA form.

 

Online RMA form

My order is not complete. What should I do?

Please check your order immediately upon receipt. Is an item missing? Please check inside the server cabinet first. We often pack accessories inside the server cabinet. Is the item not included? Please contact our customer service.   

  

Possibly, the item is sent in a separate shipment, because it was not in stock at the time of dispatch. If we have made a packaging error, we will send the missing item to you as soon as possible.  

Is there a charge for returning an item?

The costs for returns are for your own account. The estimated return costs within The Netherlands are: 

Parcel shipment per parcel (incl. VAT) 
up to 10 kg    € 6,95 
10-30 kg    € 13,25 
 
Pallet shipment per pallet (incl. VAT) 
€ 70,00 

 

Return costs for other countries can be requested at our office staff.
 
Please note: The above prices are an estimate of the return costs for parcels and pallets. DSIT is not responsible for deviating and possibly higher shipping prices. 

How do I report a return?

Fill in the online RMA form within 14 days of receiving your order. Indicate in this form what you want to return.   

How do I pack my return?

If possible, put the items back in their original packaging and return them in the shipping box. We advise you to send the return by registered post and to keep the proof of posting until we have processed your return.   

Where do I take my return consignment?

Take the return consignment to a parcel point in your area.  

How do you process returns?

We process the return as quickly as possible with a maximum processing time of two weeks. When the return arrives at our warehouse, we check the items for any defects or damages.  

When do I receive my money back?

After checking the returned items, we will refund the order amount as quickly as possible via the selected payment method. Within 14 days, the purchase amount is refunded to your account.   

  

If products are returned used, damaged or not in the original packaging, we may refund a lower amount.  

Where can I check the status of my return?

You can check the status of your return in your user account. Log in, go to 'My account' and click on 'Returns' in the overview on the left side.   

  

My return has been lost on the way. What do I do now?

You are responsible for the return shipment. If the package unexpectedly got missing, you need to initiate a postal investigation with the carrier.  

  

Do I need to check my order for damages?

At the time of delivery, you need to check the shipment for any transport damage. Do you discover transport or product damage? Make a note on de the delivery note with the driver. Take photos of the damage and unpack the shipment. Is not only the packaging damaged but also the product? Report this to us immediately.   

How do I report my damage?

Fill in the online RMA form and attach the photos of the damage. We will process the damage report as quickly as possible and offer an appropriate solution. This may be in the form of an alternative product, compensation or a refund. Do you prefer one of our solutions? Please indicate this in on the RMA form.  

I cannot upload photos of the damage. Can I e-mail the photos to you?

Is it not possible for you to upload photos in the RMA form? Please e-mail the photos to [email protected] and mention the order number and the description of the damage.   

I have a complaint about my order. Where do I report this? 

Before you report it to us, we would like to ask you to take a good look at the product specifications on the site. Does it turn out that the product does not correspond to the product description or is defective? Then please inform us as soon as possible, so that we can search for a solution. Submit your complaint using the online RMA form.    

Online RMA form

How is my complaint handled? 

You will receive a reply from us within 5 working days of submitting your complaint. If your complaint is justified, we will most likely offer you an alternative product, compensation or a full refund.    

I have a complaint about the service. Where do I report this? 

We want you to be satisfied with our service and communication. Do you have an idea how we can improve this? Please send us an e-mail at [email protected].