Customer service

Ordered before 16:00? Same day shipping!

Our large stock makes it possible to ship orders quickly. If a product is not in stock, we are always able to offer a suitable solution so that, in consultation with the customer, the order will be delivered on time.

Everything available in own stock from our 5000 m2 warehouse

Our head office is located in the Netherlands, nearby the German border. This spacious building consists of two office floors and a warehouse of over 5000 m2. This is one of the reasons why we guarantee a minimum stock of 1000 racks!

Professional advice

You can reach us on weekdays by phone and chat from 8:00 to 17:00. We answer all your questions and provide you with professional advice. We can also be reached by e-mail.

Send with whitelabel

It is possible to include a custom-made shipping note to your shipment. All you have to do, is to send us an e-mail with your company logo and we will make sure that your shipments are sent with transparent tape and a shipping note with your logo.

✔︎ Ordered before 16:00? Same day shipping!
✔︎ Available from stock from our 5000m2 warehouse
✔︎ Professional advice
✔︎ Send with whitelabel

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Customer service

Welcome to our customer service page.

Here you will find all the information about us and our webshop.

Frequently asked questions

Ordering and payment

Shipping and delivery

Returns and complaints

Certificates and warranty

Knowledge centre

About us

Can we assist you?

Our staff is available for you on weekdays from 08:00 to 17:00. You can reach us by phone at +44 (0)20 35 14 26 36, by e-mail ([email protected]) or via live chat.