Customer Service and extra information
- Data privacy
- Delivery Time
- Methods of payment
- Company information
- Suggestions & Complaints
Collection by appointment Monday to Friday between 10:00 and 17:00 o’clock.
DSIT B.V. respects the privacy of all users of this website and ensures that the personal data you provide us with is treated confidentially. We use your data to process orders as quickly and easily as possible. For the rest, we will only use this data with your consent. DSIT B.V. will not sell your personal data to third parties and will only pass them on to third parties who are involved in the execution of your order.
DSIT B.V. uses the collected data to offer customers the following services:
When you place an order, we need your name, e-mail address, delivery address and payment details to process your order and to inform you of the progress of your order. In order to make shopping as pleasant as possible, we store your personal data and such information relating to your order and the use of our services with your consent.
With your consent we use your data to inform you about the development of the website and about special offers and other promotions.
You can also unsubscribe from the mailing list via a hyperlink in every e-mail we send.
When you create an account, we store your information on a secure server. We store information such as name and address, telephone number, e-mail address, delivery and payment data in your account so that you do not have to enter these with every new order. Information about the use of our website and the feedback we receive from our visitors help us to further develop and improve our website.If you decide to write a review, you can choose whether you want to add your clear name or other personal information. We are curious about the opinions of our visitors, but we reserve the right not to publish contributions that do not comply with the conditions of our website.
If you respond to a promotion or competition, we will ask you for your name, address and e-mail address. We use this information to conduct the competitions and/or promotions, to announce the winner(s) and to measure the response to our marketing campaigns.
DSIT B.V. does not sell your data.
DSIT B.V. will not sell your personal data to third parties and will only pass them on to third parties who are involved in the execution of your order. Our employees and third parties commissioned by us are obliged to maintain the confidentiality of your data.
Your personal data is secure with DSIT B.V.
We appreciate the trust you place in us and will therefore treat your data with the utmost care. When you place an order or view your account, one of the most advanced security techniques is used: the Secure Socket Layer. For more information, see Secure Ordering. Your data will be protected and treated confidentially at all times.
Of course you have the right to access and change the data stored by us. For this purpose, we ask you to make an appointment with us by telephone on +31 74 852 64 48
7604 BJ Almelo
If the desired product is in stock and the order is placed on a working day before 4:00 pm, you will have the order on site the next working day!
DSIT B.V. sends all its articles via PostNL.
After the goods have been shipped you will receive a confirmation from PostNL with, if possible, a track and trace number. This way you can track your own parcel on PostNL Track & Trace.
Methods of payment
When placing your order you can choose one of the following payment methods:
- American Express
- On account; This option is only for listed companies and authorities (please contact us).
7604 BJ Almelo
Suggestions & Complaints
DSIT B.V. guarantees that the goods to be delivered meet the usual requirements and standards that usually apply to these products and are free of any defects.
Is there a problem and do you still have a complaint after contacting our customer service? In order to resolve complaints as quickly as possible, we recommend that you contact us by telephone on +31 74 852 64 48 or send an e-mail to [email protected]. This way you can communicate complaints concerning both our products and our available services.
Of course, it is also possible to submit your complaint in writing. In order to process your complaint quickly and correctly, please provide the following information:
Order number(s). You will find this 9-digit number in the order confirmation, the invoice and the e-mails you have received from us.
Your name, address, place of residence and customer number or order number
You can send your complaint to the following address, stating the above information
Attn: Afdeling klachten
7604 BJ Almelo
As soon as your complaint has been received, we will send you an acknowledgement of receipt. You will receive an answer by phone or e-mail within 7 calendar days after receipt of this acknowledgement.
A customer who is not acting in the exercise of his profession or business can also submit a complaint via the European Dispute Resolution Platform, accessible via http://ec.europa.eu/odr/.
DSIT B.V. guarantees that an article is in good condition and with normal use is expected to continue to work. For server cabinets and accompanying passive accessories from DS-IT there is a guarantee period of 25 years. For all active components and other products there is a warranty period of one year. In addition, it is possible that manufacturers or importers of the other products offer a manufacturer's warranty. Products that are damaged by 'improper use' are excluded from the warranty provision.
You can also contact us if you wish to claim such a warranty. As a seller, we remain your contact partner at all times. In order to assert your warranty claim as quickly as possible, we recommend that you contact us by telephone on +31 74 852 64 48 or send an e-mail to [email protected]. Of course, it is also possible to assert your warranty claim in writing. In order to process your claim quickly and correctly, please provide the following information:
- Order number(s). You will find this 9-digit number in the order confirmation, the invoice and the e-mails you have received from us.
- Your name, address, place of residence and customer number or order number
You can send us your warranty claim, stating the above information, to:
Attn: Afdeling Garantie
7604 BJ Almelo
As soon as your warranty claim has been received, we will send you an acknowledgement of receipt. You will receive an answer by phone or e-mail within 7 calendar days after this acknowledgement.
7604 BJ Almelo
Registration number at the Dutch Chamber of Commerce (KvK): 58021256
VAT number: NL852837665B01
Please note that the warranty rights may expire if you make changes to the delivered products (hardware and software) yourself.